Think about managing a taxi company in a busy city. Every single day you receive thousands of calls for rides, but in the bustling city, drivers are spread all over the city and the dispatchers are working steadfastly, managing the demands of the customers. But every time things do not go as smoothly as we think.

Hurdles are always part of the journey to success. Sometimes due to traffic, unpredictable circumstances, or an ocean of opposition. Due to all these problems,  customers are left waiting for a long period of time. This thing frustrated the users and they immediately switched to another taxi service. Your competitors grab the benefit from this situation and snap their business. 

One day, you decided to improve your dispatched service by getting the benefits from Riz Solutions.

Riz Solutions is known as the best taxi call answering service due to its quick Taxi dispatch services of the drivers to customers service. We send drivers to the most efficient routes, the customers are quickly attached to the nearest driver in their area. By this, the frustration for both riders and customers is now completely gone.

By improving your taxi dispatch system, you notice that the customers are called back more frequently, and those competitors who are snapping their business are now struggling to keep things the same.  Advanced features of our taxi call service which we offer to improve your taxi dispatch system.

Advanced scheduling

Riz Solutions is now in the game because we offer a pre-booking facility to our customers. We make sure that taxis are booked for their time and location. Online booking, scheduled rides, and recurring booking are all the benefits we offer to enhance your Taxi Dispatch system. Online booking is now in trend because everyone wants to book their rides at home without going outside for special booking. It saves them both time and money.

Through efficient resource management, our system intelligently locates drivers to their destinations on demand. Moreover, we provide automated reminders to the drivers, so drivers are not missing their rides.

GPS tracking

We provide another benefit to our customers and that is GPS Tracking. By implementing this, we make sure that both drivers and customers get real-time visibility. We permit the dispatchers to manage Taxi Dispatch Outsourcing efficiently by tracking the locations of the taxis.

Improving the response time to customers’ requests is efficiently managed by our team very smoothly. Moreover, by ensuring accurate location, efficient dispatch, and route optimization it enhanced the experience of the riders and built their trust.

Payment gateways

Riz Solutions offers multiple transaction methods including both credit and debit cards, cash, and online transactions through mobile payment apps. We also provide smooth and quick transactions, so drivers do not hang in there for a long time and move to their next destination. These benefits enhance our reputation as a Call Center Service For Taxi Dispatch.

All types of payment gateways are real-time and uninterrupted. It allows the riders to receive money quickly and also confirm it, so customers are not in any trouble due to late confirmation messages of the transactions. Multiple billing methods, cashless transactions, and automated billing are the benefits that you only get through Riz Solutions. Also, we highlight all the promotions and discounted headlines during payment methods, so customers are aware of the offers, which attracts more customers.

Customer Relationship Management

Building customer relationship management is as important as enhancing the number of the customer. Taxi Dispatch Call Center helps taxi companies build a friendly relationship between the customer and the driver. It’s necessary to create this relationship because if your customers do not feel safe buying your ride, your taxi companies will not be able to reach where you want to be.

We improved the feedback management of the customers so you are aware of their demands, offering personalized services to the customers. This effort of making good relations with the customers creates a fine image in the customer’s mind.

Benefits of using our advanced Taxi dispatch system

• Increased efficiency
• Advanced customer satisfaction
• Competitive advantage
• Improved revenue

Sum Up

There are different ways to improve your taxi dispatch service, but knowing them or having an understanding is something that matters. Like if you incorporate advanced payment gateways, GPS tracking, or scheduling you get a satisfactory response.

However, you can find all of them under one roof and that is Riz Solutions. They are a modern-day solution for taxi answering service and that too under budget. So, what holds you back? Go and try their services now!