In this growing digital age, every business wants to stay connected to its customers. Dealing with calls and managing communication between customers and drivers effectively is a real challenge for every taxi company. To solve this issue, Riz Solutions, a taxi call answering service comes in. We are offering the best call-answering services that help you keep connected to your customers 24/7.
In the UK, many businesses depend on call answering services, and their demand is increasing day by day. To streamline communication and to compete with other companies, every Taxi company now demands to call answering service.. In another case, small businesses wanted flexibility to large businesses. They are aiming to build customers’ trust in them. It is where Riz Solutions a well-known taxi call answering service provides you with productivity and the best call handling services.
But as the popularity and need increase, questions related to them also increase. In this article, we discuss some frequently asked questions that are often on air related to us. We can clear all your misconceptions and queries like how we work. What kind of benefits do we provide to our partners? Is our platform safe for sharing customer data? So let’s dig into our discussion about frequently asked questions about UK Telephone Answering services.
What are the profitable benefits you get using our taxi call answering services?
The first and most important benefit we provide to our clients is increasing their bookings and as a result, it increases their revenue. Every taxi company needs a taxi call service for proper management of calls and to grab more customers. We do the same thing. Our professional team ensures that every call is answered properly even during busy days.
The second benefit we offer is quick dispatching of the drivers. This is very important because customers feel frustrated when you leave them waiting for a long time. So our Taxi Campaign For Call Center is always connected to both customers and drivers. They guide an effective route to drivers so they quickly reach the customers.
The third benefit we offer is multiple transaction options. Customers now pay in multiple ways like cash, credit/debit cards, and also through mobile apps of banks. The other benefit is online bookings. So your customers are now booking their rides at home with no worries about going outside through the Taxi Booking Call Center.
Are we managing multiple calls at once, and if yes, how?
We are known as the best taxi call answering services because we manage multiple calls at once. Our services are available around the clock. But some questions are still in your mind like how we manage multiple calls at once.
Consider a situation where a taxi company needs to manage multiple calls at once. The strategy we apply in such types of conditions is that our call team handlers manage calls very effectively. If one agent is on call, the call is transferred to another agent to make sure that no call is dropped even during peak hours. We use call queuing technology in which callers are placed in queue and transfer them to another agent as soon as possible. So here is a way we manage many calls at the same time.
Do we offer customizable features and, if yes then what are these?
Yes, Riz Solutions is the only taxi Telephone Answering UK service that offers customizable features. It is a key benefit that grabs the customer’s attention. Our clients can set the call forwarding time so they ensure that calls are set according to personal needs.
Moreover, if the clients prefer personalized script calls we prefer their choice. One more personalized feature we add is customized message delivery. Our clients can now also customize message delivery patterns. If they prefer SMS calls or via email.
We deliver messages to customers according to client preference. If clients ask us to play branded greetings or hold messages according to their own choice. We play their hold messages during the call experience.
Is it safe to share customer information with call answering services?
Many people are worried about sharing information on such platforms. So here we clear this thing. Yes, it is safe to share customer information with the UK Cab Service Call Center.
Our taxi service follows strict privacy protocols to secure data. We use customer data that is used for booking and resolving issues. Our call center complies with the secure industries to ensure the protection of customers’ data.
Sum Up
When using the UK Telephone Answering Service, you know there is a lot to deal with. There are questions in your mind, and doubts that need to be cleared. These questions are related to the service quality, the additional benefits, and more. For an overview, we have addressed some of them for you.